{"id":3853,"date":"2025-11-23T00:47:55","date_gmt":"2025-11-23T00:47:55","guid":{"rendered":"https:\/\/ogpayx.com\/?page_id=3853"},"modified":"2026-02-18T13:01:23","modified_gmt":"2026-02-18T13:01:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/ogpayx.com\/it\/faq\/","title":{"rendered":"Domande frequenti"},"content":{"rendered":"<!-- ============================================\n     FAQ SECTION - SEO Optimized\n     Features: Search, Category filters, Accordion\n     Design: Gradient-friendly, Inter font\n     ============================================ -->\n<section class=\"og-faq\" aria-labelledby=\"faq-heading\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n  <div class=\"og-faq__container\">\n    <!-- Header -->\n    <div class=\"og-faq__header\">\n      <span class=\"og-faq__kicker\">SUPPORTO<\/span>\n      <h2 id=\"faq-heading\">Domande frequenti<\/h2>\n      <p class=\"og-faq__subtitle\">\n        Risposte chiare per i commercianti di CBD, canapa, vaporizzatori e prodotti per il benessere alternativo che desiderano un'infrastruttura di pagamento stabile e conforme alle normative.\n      <\/p>\n    <\/div>\n\n    <!-- Search Bar -->\n    <div class=\"og-faq__search\">\n      <svg class=\"og-faq__search-icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n        <circle cx=\"8.5\" cy=\"8.5\" r=\"5.5\" stroke=\"#64748b\" stroke-width=\"2\"\/>\n        <path d=\"M12 12L16 16\" stroke=\"#64748b\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n      <\/svg>\n      <input \n        type=\"text\" \n        class=\"og-faq__search-input\" \n        placeholder=\"Domande di ricerca ...\"\n        aria-label=\"Domande frequenti (FAQ)\"\n        id=\"faq-search\"\n      >\n    <\/div>\n\n    <!-- Category Filters -->\n    <div class=\"og-faq__filters\" role=\"tablist\" aria-label=\"FAQ categories\">\n      <button class=\"og-faq__filter og-faq__filter--active\" data-category=\"all\" role=\"tab\" aria-selected=\"true\">Tutto<\/button>\n      <button class=\"og-faq__filter\" data-category=\"general\" role=\"tab\" aria-selected=\"false\">General<\/button>\n      <button class=\"og-faq__filter\" data-category=\"getting-started\" role=\"tab\" aria-selected=\"false\">Getting Started<\/button>\n      <button class=\"og-faq__filter\" data-category=\"payments\" role=\"tab\" aria-selected=\"false\">Payments<\/button>\n      <button class=\"og-faq__filter\" data-category=\"compliance\" role=\"tab\" aria-selected=\"false\">Compliance<\/button>\n    <\/div>\n\n    <!-- FAQ List -->\n    <div class=\"og-faq__list\" role=\"list\">\n      <!-- FAQ 1 -->\n      <article class=\"og-faq__item\" data-category=\"general\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Do you accept CBD merchants?<\/h3>\n            <span class=\"og-faq__question-hint\">This is our core focus.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            Yes \u2014 CBD and hemp merchants are at the heart of OGPayX. We work with businesses that are compliant, transparent and legally operating in their jurisdictions, subject to review by our regulated PSP \/ EMI partners.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 2 -->\n      <article class=\"og-faq__item\" data-category=\"compliance\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Are you a bank?<\/h3>\n            <span class=\"og-faq__question-hint\">No, and that&#8217;s by design.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            No \u2014 OGPayX is a payment technology layer. All regulated payment and safeguarding activities (acquiring, e-money issuance, settlement) are performed by licensed PSP \/ EMI institutions in the EU and UK. We orchestrate the stack and give you one clean interface.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 3 -->\n      <article class=\"og-faq__item\" data-category=\"general\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Will my account be suddenly shut down?<\/h3>\n            <span class=\"og-faq__question-hint\">We are built to avoid &#8220;surprise offboarding&#8221;.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            Our entire approach is to avoid the &#8220;one-day your account is just gone&#8221; experience. As long as you operate within EU law, card scheme rules and your agreed risk profile, we do not offboard you suddenly. If there is a concern, we escalate, talk and give clear options \u2014 not silent switches.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 4 -->\n      <article class=\"og-faq__item\" data-category=\"general\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Which countries do you support?<\/h3>\n            <span class=\"og-faq__question-hint\">EU-first, with UK on a case-by-case basis.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            We primarily support merchants based in most European Union countries. The UK is handled on a case-by-case basis, depending on your industry, volumes and the EMI partners best suited to your profile.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 5 -->\n      <article class=\"og-faq__item\" data-category=\"compliance\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Do you hold customer funds?<\/h3>\n            <span class=\"og-faq__question-hint\">Funds stay with regulated institutions.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            No. Customer funds are safeguarded by our regulated PSP \/ EMI partners in line with EU payment regulations. OGPayX does not directly hold or safeguard client money \u2014 we give you visibility and control over what happens.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 6 -->\n      <article class=\"og-faq__item\" data-category=\"payments\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">How transparent is your pricing?<\/h3>\n            <span class=\"og-faq__question-hint\">No hidden &#8220;risk&#8221; surcharges.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            We work with a clearly agreed pricing model upfront. That includes transaction fees, any rolling reserve and settlement terms. No hidden &#8220;compliance fees&#8221; or surprise add-ons. You always see exactly what you pay in your dashboard.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 7 -->\n      <article class=\"og-faq__item\" data-category=\"getting-started\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">How long does onboarding typically take?<\/h3>\n            <span class=\"og-faq__question-hint\">From &#8220;apply&#8221; to &#8220;live&#8221; can be fast.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            For well-prepared merchants (KYC\/KYB documents ready and clear business model), onboarding can often be completed in a matter of days. Complex structures or multi-country setups can take longer, but you will always know where you stand in the process.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 8 -->\n      <article class=\"og-faq__item\" data-category=\"payments\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Do you require a rolling reserve?<\/h3>\n            <span class=\"og-faq__question-hint\">Only when risk really requires it.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            Rolling reserves are set by our PSP \/ EMI partners based on your risk profile (chargeback history, ticket size, product type, jurisdictions). In many cases we can negotiate lighter reserves if your business is transparent, data-backed and well run.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 9 -->\n      <article class=\"og-faq__item\" data-category=\"general\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Is there a long-term contract or lock-in?<\/h3>\n            <span class=\"og-faq__question-hint\">We prefer performance over lock-in.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            We don&#8217;t believe in trapping merchants. Our commercial agreements are designed to be clear and flexible. If we do our job well, you stay because it makes sense \u2014 not because you are locked into a penalty-heavy contract. Details are always shared upfront.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 10 -->\n      <article class=\"og-faq__item\" data-category=\"getting-started\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">What integrations do you support?<\/h3>\n            <span class=\"og-faq__question-hint\">Shopify, WooCommerce, PrestaShop and more.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            OGPayX connects to major e-commerce platforms like Shopify, WooCommerce and PrestaShop, as well as custom checkouts via API. On the POS side, we integrate with supported terminals from our PSP \/ EMI partners so you see everything in one dashboard.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 11 -->\n      <article class=\"og-faq__item\" data-category=\"getting-started\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Can you help us migrate from our current provider?<\/h3>\n            <span class=\"og-faq__question-hint\">Yes \u2014 with a clear migration plan.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            Yes. We can help you plan a step-by-step migration including test phase, partial traffic routing and full cutover, so you don&#8217;t risk downtime or cashflow interruptions. Our goal is a smooth, low-friction transition.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 12 -->\n      <article class=\"og-faq__item\" data-category=\"general\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">What kind of support do you offer?<\/h3>\n            <span class=\"og-faq__question-hint\">Merchant-first, not ticket-only.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            We combine a modern dashboard with real human support. That means proactive communication when something important happens (risk, scheme changes, compliance questions), plus responsive help when you need it. You&#8217;re not just &#8220;opening a ticket and waiting&#8221;.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 13 -->\n      <article class=\"og-faq__item\" data-category=\"compliance\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Is OGPayX GDPR compliant?<\/h3>\n            <span class=\"og-faq__question-hint\">Built on EU data protection standards.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            Yes. TWOEF Ltd is based in the EU (Malta) and we design our data flows around GDPR principles. For merchants, we can act as controller and\/or processor depending on the use case and can provide a Data Processing Agreement (DPA) where required.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 14 -->\n      <article class=\"og-faq__item\" data-category=\"getting-started\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">Can I test OGPayX before going fully live?<\/h3>\n            <span class=\"og-faq__question-hint\">Yes \u2014 sandbox and staged rollout.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            In most cases we can offer a test or sandbox environment and a staged rollout (e.g. one store, a portion of traffic, or a test brand) so you can validate performance, reporting and support before routing all payments through OGPayX.\n          <\/div>\n        <\/div>\n      <\/article>\n\n      <!-- FAQ 15 -->\n      <article class=\"og-faq__item\" data-category=\"payments\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" role=\"listitem\">\n        <button class=\"og-faq__question\" aria-expanded=\"false\">\n          <div class=\"og-faq__question-content\">\n            <h3 class=\"og-faq__question-text\" itemprop=\"name\">What happens if my chargebacks increase?<\/h3>\n            <span class=\"og-faq__question-hint\">We react with data, not panic.<\/span>\n          <\/div>\n          <svg class=\"og-faq__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n            <path d=\"M5 12L10 7L15 12\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/button>\n        <div class=\"og-faq__answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n          <div class=\"og-faq__answer-content\" itemprop=\"text\">\n            If chargebacks rise, we analyse why together: product, communication, logistics, fraud. Our PSP \/ EMI partners may adjust risk settings or reserves, but the goal is to correct and stabilise \u2014 not to &#8220;switch you off&#8221; without context. The earlier you involve us, the better we can help.\n          <\/div>\n        <\/div>\n      <\/article>\n    <\/div>\n\n    <!-- CTA -->\n    <div class=\"og-faq__cta\">\n      <div class=\"og-faq__cta-content\">\n        <h3><span>Ho ancora domande?<\/span><\/h3>\n        <p>Il nostro team \u00e8 qui per aiutarti<\/p>\n      <\/div>\n      <a href=\"https:\/\/ogpayx.com\/it\/create-user-profile\/\" class=\"btn btn-primary\">\n        Contattaci\n        <svg width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\">\n          <path d=\"M7 15L13 10L7 5\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n        <\/svg>\n      <\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n  \/* ===================================\n     FAQ SECTION\n     =================================== *\/\n  .og-faq {\n    padding: 5rem 1.75rem;\n    background: transparent;\n  }\n\n  .og-faq__container {\n    max-width: 900px;\n  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top: 50%;\n    transform: translateY(-50%);\n    pointer-events: none;\n  }\n\n  .og-faq__search-input {\n    width: 100%;\n    padding: 1rem 1rem 1rem 3.25rem;\n    border-radius: 0.75rem;\n    border: 1px solid rgba(148, 163, 184, 0.3);\n    background: rgba(255, 255, 255, 0.5);\n    backdrop-filter: blur(10px);\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 0.9375rem;\n    color: #0F172A;\n    transition: all 0.2s ease;\n  }\n\n  .og-faq__search-input::placeholder {\n    color: #94a3b8;\n  }\n\n  .og-faq__search-input:focus {\n    outline: none;\n    border-color: #18C67E;\n    background: rgba(255, 255, 255, 0.8);\n    box-shadow: 0 0 0 3px rgba(24, 198, 126, 0.1);\n  }\n\n  \/* Category Filters *\/\n  .og-faq__filters {\n    display: flex;\n    gap: 0.75rem;\n    margin-bottom: 2.5rem;\n    flex-wrap: wrap;\n  }\n\n  .og-faq__filter {\n    padding: 0.5rem 1.25rem;\n    border-radius: 9999px;\n    border: 1px solid rgba(148, 163, 184, 0.3);\n    background: rgba(255, 255, 255, 0.5);\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 0.875rem;\n    font-weight: 600;\n    color: #475569;\n    cursor: pointer;\n    transition: all 0.2s ease;\n  }\n\n  .og-faq__filter:hover {\n    border-color: #18C67E;\n    background: rgba(24, 198, 126, 0.05);\n    color: #059669;\n  }\n\n  .og-faq__filter--active {\n    background: #18C67E;\n    border-color: #18C67E;\n    color: #ffffff;\n  }\n\n  .og-faq__filter--active:hover {\n    background: #16b370;\n    border-color: #16b370;\n    color: #ffffff;\n  }\n\n  \/* FAQ List *\/\n  .og-faq__list {\n    border-radius: 1.25rem;\n    border: 1px solid rgba(148, 163, 184, 0.2);\n    background: rgba(255, 255, 255, 0.6);\n    backdrop-filter: blur(10px);\n    overflow: hidden;\n    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.03);\n  }\n\n  \/* FAQ Item *\/\n  .og-faq__item {\n    border-bottom: 1px solid rgba(148, 163, 184, 0.2);\n    transition: background 0.2s ease;\n  }\n\n  .og-faq__item:last-child {\n    border-bottom: none;\n  }\n\n  .og-faq__item.is-hidden {\n    display: none;\n  }\n\n  .og-faq__item.is-open {\n    background: rgba(24, 198, 126, 0.02);\n  }\n\n  \/* Question Button *\/\n  .og-faq__question {\n    width: 100%;\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 1.5rem;\n    padding: 1.25rem 1.5rem;\n    border: none;\n    background: transparent;\n    cursor: pointer;\n    text-align: left;\n    transition: padding 0.2s ease;\n  }\n\n  .og-faq__question:hover {\n    background: rgba(24, 198, 126, 0.02);\n  }\n\n  .og-faq__question-content {\n    flex: 1;\n  }\n\n  .og-faq__question-text {\n    margin: 0 0 0.375rem;\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 1rem;\n    font-weight: 600;\n    letter-spacing: -0.01em;\n    color: #0F172A;\n    line-height: 1.4;\n  }\n\n  .og-faq__question-hint {\n    display: block;\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 0.8125rem;\n    color: #64748b;\n  }\n\n  \/* Icon *\/\n  .og-faq__icon {\n    flex-shrink: 0;\n    width: 32px;\n    height: 32px;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    background: rgba(148, 163, 184, 0.1);\n    color: #64748b;\n    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);\n    transform: rotate(180deg);\n  }\n\n  .og-faq__item.is-open .og-faq__icon {\n    background: #18C67E;\n    color: #ffffff;\n    transform: rotate(0deg);\n  }\n\n  \/* Answer *\/\n  .og-faq__answer {\n    max-height: 0;\n    overflow: hidden;\n    transition: max-height 0.3s cubic-bezier(0.4, 0, 0.2, 1);\n  }\n\n  .og-faq__answer-content {\n    padding: 0 1.5rem 1.5rem;\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 0.9375rem;\n    line-height: 1.7;\n    color: #475569;\n  }\n\n  \/* CTA *\/\n  .og-faq__cta {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 2rem;\n    margin-top: 3rem;\n    padding: 2.5rem;\n    border-radius: 1.25rem;\n    background: rgba(255, 255, 255, 0.5);\n    backdrop-filter: blur(10px);\n    border: 1px solid rgba(148, 163, 184, 0.2);\n  }\n\n  .og-faq__cta-content h3 {\n    margin: 0 0 0.5rem;\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 1.75rem;\n    font-weight: 800;\n    letter-spacing: -0.02em;\n    color: #0F172A;\n  }\n\n  \/* \u26a1 SPAN VERDE *\/\n  .og-faq__cta-content h3 span {\n    color: #18C67E;\n  }\n\n  .og-faq__cta-content p {\n    margin: 0;\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 1rem;\n    color: #475569;\n  }\n\n  .btn {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    gap: 0.5rem;\n    padding: 0.875rem 1.75rem;\n    border-radius: 9999px;\n    font-family: 'Inter', system-ui, sans-serif;\n    font-size: 0.9375rem;\n    font-weight: 600;\n    border: 1px solid transparent;\n    cursor: pointer;\n    text-decoration: none;\n    transition: all 0.22s cubic-bezier(0.4, 0, 0.2, 1);\n    white-space: nowrap;\n  }\n\n  .btn-primary {\n    background: linear-gradient(135deg, #18C67E, #16b370);\n    color: #ffffff;\n    box-shadow: 0 4px 14px rgba(24, 198, 126, 0.4);\n  }\n\n  .btn-primary:hover {\n    transform: translateY(-2px);\n    box-shadow: 0 12px 28px rgba(24, 198, 126, 0.45);\n  }\n\n  \/* ===================================\n     RESPONSIVE\n     =================================== *\/\n  @media (max-width: 768px) {\n    .og-faq {\n      padding: 4rem 1.25rem;\n    }\n\n    .og-faq__header h2 {\n      font-size: 2rem;\n    }\n\n    .og-faq__filters {\n      gap: 0.5rem;\n    }\n\n    .og-faq__filter {\n      font-size: 0.8125rem;\n      padding: 0.4375rem 1rem;\n    }\n\n    .og-faq__question {\n      padding: 1rem 1.25rem;\n    }\n\n    .og-faq__question-text {\n      font-size: 0.9375rem;\n    }\n\n    .og-faq__cta {\n      flex-direction: column;\n      text-align: center;\n      gap: 1.5rem;\n      padding: 2rem 1.5rem;\n    }\n\n    .og-faq__cta-content h3 {\n      font-size: 1.5rem;\n    }\n\n    .btn-primary {\n      width: 100%;\n    }\n  }\n\n  @media (max-width: 480px) {\n    .og-faq {\n      padding: 3rem 1rem;\n    }\n\n    .og-faq__header h2 {\n      font-size: 1.75rem;\n    }\n  }\n<\/style>\n\n<script>\n  document.addEventListener('DOMContentLoaded', () => {\n    const searchInput = document.getElementById('faq-search');\n    const filterButtons = document.querySelectorAll('.og-faq__filter');\n    const faqItems = document.querySelectorAll('.og-faq__item');\n\n    let currentCategory = 'all';\n\n    \/\/ Accordion functionality\n    faqItems.forEach(item => {\n      const question = item.querySelector('.og-faq__question');\n      const answer = item.querySelector('.og-faq__answer');\n\n      question.addEventListener('click', () => {\n        const isOpen = item.classList.contains('is-open');\n\n        \/\/ Close all others\n        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All General Getting Started Payments Compliance Do you accept CBD merchants? This is our core focus. Yes \u2014 CBD and hemp merchants are at the heart of OGPayX. 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