ONBOARDING

Onboarding

From signup to live payments in clear steps.

One guided flow: you sign up, complete the compliance checks, e-sign the agreement and start processing – without endless email chains.

  1. 1

    Business & People

    Company details, directors, shareholders and UBO checks (KYC/KYB).

    What you prepare: certificate of incorporation, ID, proof of address.
  2. 2

    Bank Account

    Settlement IBAN, currency and payout preferences for your CBD revenues.

    Funds are settled by our licensed PSP/EMI partners.
  3. 3

    Services Required

    Tell us what you need: e-commerce, POS, softPOS, currencies, card volumes.

    We align risk rules and pricing to your profile.
  4. 4

    Documents Upload

    Secure portal to upload financials, processing history and compliance docs.

    Everything encrypted in transit and at rest.
  5. 5

    Pricing & Risk Approval

    Underwriting reviews your file, confirms MCC, limits and fee structure.

    No hidden surcharges or “high-risk surprise” mark-ups.
  6. 6

    Digital Signature

    Review the merchant agreement online and e-sign – completely paperless.

    Time-stamped, audit-ready signature trail.
  7. 7

    Go Live & Monitoring

    Credentials, API keys and POS setup. Live dashboard for volumes and chargebacks.

    Ongoing monitoring keeps you compliant as you grow.
Step 1 · Business & People

Tell us who you are.

The first screen mirrors a bank-grade application: legal entity, address, company registration, ownership and basic risk questions. It is designed for CBD, hemp and wellness merchants – nothing generic.

  • Company details & trading names
  • Directors, shareholders & UBO percentage
  • Source of funds & source of wealth
  • Politically exposed person (PEP) checks
Form view
Step 2 · Bank Account

Connect your payout account.

Add the settlement IBAN where our PSP/EMI partner will send your funds. You can enable direct debit for fees and chargebacks, keeping accounting clean.

  • Settlement IBAN & currency (EUR / multi-currency)
  • Primary bank account flag
  • Direct debit settings
  • Special instructions for settlements
Bank details
Step 3 · Services Required

Define how you accept payments.

Choose online payments, POS terminals or both. Add expected card volumes, average ticket and shopping cart platform (Shopify, WooCommerce, etc.).

  • ECOM, POS & softPOS toggles
  • Expected 12-month card volumes
  • Average transaction values
  • Cart / platform selection
Step 4 · Documents Upload

Securely upload your documentation.

A dedicated upload area lets you add financials, structure charts and licences. All files are encrypted and visible only to authorised underwriting staff.

  • Financial statements & management accounts
  • Processing history from previous acquirers
  • Licences, COAs and product documentation
  • AML, fraud & chargeback policies
Step 5 · Pricing & Risk

Transparent pricing table – nothing hidden.

Once underwriting approves your profile, you see a clear fee grid for E-commerce, MOTO and POS, including disputes and other service fees.

  • IC++ or blended models
  • Domestic, EEA and interregional tiers
  • Chargeback & dispute fees
  • Gateway and PCI compliance fees
Step 6 · E-Signature

Review and sign online.

The merchant agreement is displayed in full. You confirm the terms, sign digitally and receive a copy with time stamp and IP address.

  • PDF agreement preview
  • Digital signature capture
  • Signatory details & role
  • Automatic confirmation e-mail
Step 7 · Go live

Credentials, devices and monitoring.

After signing, you receive dashboard access, API keys and POS configuration. Our team monitors early transactions and helps you fine-tune limits.

  • Dashboard & login creation
  • API keys and test environment
  • POS shipping & activation
  • Early-life risk monitoring

Ready to start the process?

Start onboarding Typical approval time for complete files: 3–7 business days.
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